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Carry in Service

What does the 2 man carry in service involve?

The 2 man carry in service involves carrying the wine cooler or cabinet into your chosen position in a first floor property and taking away the packaging. 

Where do you offer your 2 man carry in service?

We offer our 2 man delivery to the room of choice across the UK mainland, Northern Ireland* and the Republic of Ireland*, excluding the highlands. We may be able to offer this service if you are in the highlands or more remote areas but please contact us prior. If we cannot deliver with our 2 man service, we will be able to deliver to the kerbside using our freight network. Please note, removal and disposal of old appliances is not included in the price for delivery.

Which postcodes are not covered by the 2 man carry in service?

For the following postcodes, delivery costs may be higher and we will need you to contact us prior to order: AB31-AB35, AB36-AB38, AB41-AB45, AB55-AB56, FK17-FK21, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW0-KW15, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH3-10, PH11-32, PH33-50, SI, TR21-25, ZE.

Please contact us for a delivery quotation to the above postcodes.

Do you offer the 2 man delivery service in Northern Ireland and the Republic of Ireland?

Yes, the majority of our units are delivered from our UK warehouse which means logistics costs are higher - if you wish to add the 2 man delivery service for Northern Ireland & Republic of Ireland. Please send us an email or give us a call. 

Do you dispose of old units?

We offer this service in certain areas of the UK as we use a specialist logistics company for this, please enquire directly as to whether we offer this service in your area. Please note, this service is not available in Northern Ireland and Republic or Ireland. This service is at an additional cost and is not included in the normal price of delivery.

Should I let you know if there are any obstructions for delivery? 

We offer this service in certain areas of the UK as we use a specialist logistics company for this, please enquire directly as to whether we offer this service in your area. Please note, this service is not available in Northern Ireland and Republic or Ireland. This service is at an additional cost and is not included in the normal price of delivery.

What should I do if there is damage to my wine cooler?

We will not accept claims for damage if this hasn't been noted at the point of delivery - our delivery company will give you an opportunity to check the goods once unpacked and note any damage.

For kerbside deliveries, we strongly advise you to unpack the goods before signing for the delivery, especially if there is damage to the packaging. 

What time will my delivery be?

Delivery will be between 8 and 5pm Monday - Friday, the driver will call the recipient 1 hour before delivery.

What is a kerbside delivery?

A kerbside delivery is via a freight company and the wine cooler/wine wall will be delivered just to the kerbside so please make sure there are people on site to accept the goods. We strongly advise you check the goods before accepting - any signs of damage should be noted on the delivery note.

For kerbside deliveries, it is important to ensure the goods are checked before signing for the item. In the event the goods arrive damaged, please refuse delivery. Once the goods are signed for we can not guarantee the claim for damage will be accepted.

What happens if I cancel my order?

If you cancel your order and the goods are still in our warehouse, then there will be no charge - if you cancel your order when the goods have left our warehouse and collected by our courier, we will deduct the cost of the delivery from the refund. As an indication, the cost of this will vary depending on the size of the unit and will be in the range of £75 to £145+VAT.

We strongly advise you check the dimensions of the product before ordering, some of our products are ordered in especially for this order and means the order cannot be cancelled once the goods have been collected.

 

 

 

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