As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at email@example.com so that we can help.
Pevino 5-7 working days
Cave Cool 5-7 working days
Liebherr 7-10 working days
Swisscave 3-5 working days
Caso Design 10 working days
Tefcold 3-5 days working days
Avintage, La Sommelier and Climadiff 10 to 15 working days.
All Accessories, wine racks and furniture 5-7 working days.
Our logistics partner will call you once dispatched to arrange a delivery time and date to suit you.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to winestorageuk.com so that we can open an insurance claim on your behalf.
If there is no one at the delivery address to receive the goods, and if you have not made an agreement that the goods can be placed at the address, the haulier will take the goods back and try delivery with a re-delivery. If you refuse reception in order to have the order delivered at another time without an agreement with Wine Storage UK on this, this is also considered a redelivery. The price for a re-deliver is £30
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Dependent on the Manufacturer you have a 2 to 3 Year Warranty.