Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then confirm stock with our third party warehouse to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will let you know as soon as possible and ask what you'd like to do. 

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at support@winestorageuk.com so that we can help.

Carry in Service 

We have a carry in service & Installation Available for £50 extra. You can add it here.

Kerbside Delivery

Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@winestorageuk.com so that we can open an insurance claim on your behalf.

Regarding re-delivery

If there is no one at the delivery address to receive the goods, and if you have not made an agreement that the goods can be placed at the address, the haulier will take the goods back and try delivery with a re-delivery. If you refuse reception in order to have the order delivered at another time without an agreement with Wine Storage UK on this, this is also considered a re-delivery. The price for a re-deliver is £30

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Warranty terms

Dependent on the Manufacturer you have a 2 to 3 Year Warranty. 

How noisy is a wine cooler? 

Most wine cooler cabinets generate a noise level around 35-45 decibels (dB). In comparison, a dishwasher in use is around 45-50 dB and a standard modern fridge about 35 dB.

Generally speaking, wine coolers produces slightly more noise than regular refrigerators. This is because of their greater need to maintain a constant temperature. The vast majority of wine coolers on the market consist of a compressor, a refrigerant circuit and a system of fans.

Acoustic considerations If you're building a new house it's a good idea to consider the acoustics and sound right from the start of your planning. There is a wealth of sound dampening materials available on the market that won't break your budget. Your contractor or local building supplier will be able to guide you through these.

For the rest of us, there are also a number of handy tricks and tips. A handclap test is a quick way to ascertain the acoustic "behaviour" of a space. Clap loudly in a room and listen for how much reverberation there is in the echo. It doesn't take more than a second before it will be perceived as bothersome.

Lastly, there's also valuable advice about how to design your interior to accommodate your wine cabinet cooler. Some of the advice takes the form of general observations while other advice applies to more specific situations. 

Sources that enhance acoustics:

- Carpets, thick curtains and other thick fabrics absorb sound.
- Furniture, paintings and decorative items can dampen reverberations.
- Use sound-absorbing materials when building, especially in high rooms.

What is the best way I can reduce the noise of my wine cooler?

• Make sure the wine cooler is perfectly level

• Place it on a vibration and noise-absorbing material.

• Make sure air can circulate around the cooler cabinet.

Do you offer installation?

For Caso, La sommeliere, Avintage and Climadiff we offer that service for £50. 

Do you deliver the unit to where it needs to be positioned?

Yes for £50. You can add that service here. 

Do you deliver outside of the UK?

Yes please email support@winestorageuk.com and we can get you a quote for delivery outside of the UK. 

Do you have a showroom?

We are an online only retailer at the moment. This allows us to be competitive and offer the best possible service. We may look into opening a showroom in the future though. 

What's the difference between built in and Integrated?

Integrated units sit flush with your kitchen units. Creating a sleek modern finish. But will require installation. Built in units have a slight gap either side of them and fit in between your kitchen units. They don't require installation. 

If you need to contact us you can reach us either via email info@winestorageuk.com or phone 0333 050 9563

Alternatively you can write to us at

Arnold Retail Ltd T/A Wine Storage UK 
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ 

Company number: 12313250

Vat Number: 350 2259 29